ALPHAPLUS INTERNAL OPPORTUNITY –12-MONTH SECONDMENT IN THE FIRST INSTANCE
Salary: £37500 – £39750 (plus cost of living pay increase from April 2026) subject to qualifications and experience
Closing date for applications: Tuesday 24 February 2026
AlphaPlus has secured a contract for assessment development and delivery for a major UK regulator, and is pleased to offer the opportunity for a member of AlphaPlus staff to be seconded to the project delivery team in the role of operational manager. The secondment is full-time for 12 months in the first instance.
The operational manager will be a part of the project delivery team based in Manchester and will be line-managed by the project manager. They will take ownership of first line candidate support, taking responsibility for decision making regarding reasonable adjustments, special considerations and managing complaints. They will also be required to deputise for the project manager (including in internal and external stakeholder meetings).
They will co-ordinate, oversee and manage all activities relating to providing first line candidate support for the project and deputising for the project manager and fulfilling other tasks related to project management and facilitating the operational delivery of the project as appropriate. The operational manager will be working across several teams within AlphaPlus and will manage the progress of tasks and deliverables across these teams.
They will be expected to work 09:00-17:00 and be expected to attend the Manchester office on two days per week as a minimum.
If you would like an informal discussion about the role, please contact Sundus Ahmad, sundus.ahmad@alphaplus.co.uk, who will arrange a convenient time to speak with you.
Candidates must possess:
- Good GCSEs in maths and English or equivalent
- Good GCE A levels or equivalent
- Second class honours or above (essential) in a relevant degree (desirable) or equivalent relevant professional experience
- Demonstrably high standard of computer literacy especially Microsoft Office and database systems
- Excellent proof-reading skills
- A successful track record (minimum of one year) working in a role requiring extensive internal and/or external collaboration to achieve the desired outcomes
- Experience of developing policies/procedures
- Evidence of decision making
- Experience of developing, implementing and working with quality control processes
The following would be useful but are not essential:
- A customer service background and/or background in accessibility/ test development
- Experience of management and/or operations
- Experience working in a customer-facing role
We are an inclusive employer. Job share/other flexible working arrangements may be considered for the right candidate(s). Any such preferences should be indicated at the early application stage and can be discussed further at interview. The company offers hybrid working (two days per week minimum in the office, with three days working at home). The exact allocation of office-based days is decided by the appointee’s manager, although flexibility remains our policy and approach.
Benefits associated with the role are as currently in place for all company roles.
We expect to invite shortlisted candidates to an assessment and interview in the week commencing 9 March 2026.
To apply:
The full job description is available here. Please complete the online application form located here.
To complete and submit your application you will also need to upload the following documents:
- Your current CV, tailored to highlight relevant qualifications and experience
- A covering statement which sets out how you meet the competencies relevant to this role, how you meet the most important personal attributes and details of your most significant relevant experience.
AlphaPlus is committed to providing equal opportunities to all and has an inclusive approach to recruitment, selection and employment. Demographic details requested as part of our monitoring process are not used in our selection process. You are invited to download and complete the equal opportunities monitoring form and return it encrypted to monitoring@alphaplus.co.uk or by post, marked Confidential, to Ziyan Amjid, AlphaPlus, c/o AQA Education Ltd, Devas Street, Manchester, M15 6EX.
By submitting an application to AlphaPlus you indicate that you agree to the terms of our recruitment privacy notice and the AlphaPlus privacy policy published on our website.
